Customer Success Engineer (AWS)

Location: Hybrid role based in Atlanta, Georgia; San Francisco, California; Morrisville, North Carolina; or New York, New York, United States

Salary: $175,000–$190,000 OTE annually, including base salary and potential commission.

Company

hirify.global provides enterprise-grade cloud storage and data management solutions across AWS, Google Cloud, and Microsoft Azure.

What you will do

• Act as the primary technical success advisor for strategic AWS customers throughout launch, migration, optimization, and scaling.
• Develop customer success plans with outcomes, milestones, owners, risks, and consumption targets.
• Translate business and workload requirements into technical architectures, adoption roadmaps, and implementation plans.
• Drive adoption and operational health for hirify.global solutions on AWS, including Amazon FSx for hirify.global ONTAP and Cloud Volumes ONTAP.
• Monitor usage, workload performance, adoption trends, and customer health to identify risks and optimization opportunities.
• Coordinate hirify.global, AWS, account teams, support, engineering, product management, partners, and systems integrators while leading technical reviews and executive-facing discussions.

Requirements

• At least 5 years of relevant experience in a customer-facing technical role such as Customer Success Engineer, Technical Account Manager, Cloud Architect, Solutions Architect, or technical consultant.
• Hands-on knowledge of AWS infrastructure, storage, networking, security, resiliency, monitoring, and cost optimization.
• Experience translating business requirements into technical architectures, implementation plans, and measurable outcomes.
• Ability to lead complex cross-functional cloud adoption or migration programs and manage stakeholders effectively.
• Strong troubleshooting, problem-solving, written, and verbal communication skills.
• Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience.

Nice to have

• Experience with Amazon FSx for hirify.global ONTAP, ONTAP, Cloud Volumes ONTAP, or enterprise storage and data management technologies.
• Knowledge of workload migration, hybrid cloud architecture, backup, disaster recovery, ransomware protection, or data governance.
• Experience using data and health signals to identify adoption risks and optimization opportunities.
• Familiarity with scripting, automation, APIs, infrastructure as code, or cloud operations tooling.
• AWS or hirify.global technical certifications.

Culture & Benefits

• Hybrid working environment with in-office and in-person expectations.
• Health insurance, life insurance, retirement or pension plans, paid time off, and leave options.
• Employee stock purchase plan and/or restricted stock units, subject to regional rules and company policies.
• Culture focused on initiative, impact, ownership, flexibility, collaboration, and inclusion.

Hiring process

• Applications are reviewed through the hirify.global company website.
• Some stages for selected roles may use AI tools to support application evaluation and candidate selection, with human decision-making retained.