Customer Success Advisor (Cybersecurity)

Location: Remote, Americas; travel required up to 30%

Company

hirify.global provides an AI-driven cybersecurity platform that gives enterprise executives a quantified, real-time view of security posture and cyber risk.

What you will do

• Own post-sale success for enterprise customers across the five-phase CTEM lifecycle: Scoping, Discovery, Prioritization, Validation, and Mobilization.
• Advise CISOs, CIOs, vulnerability management, risk and compliance, SecOps, and IT operations stakeholders on measurable exposure and business-risk reduction.
• Act as the voice of the customer and reconcile stakeholder priorities into shared account scorecards.
• Drive GRR, NRR, value realization, customer self-sufficiency, and adoption of the SAFE platform.
• Partner with Customer Success Engineers to resolve deployment issues and with Product Management to track customer enhancement requests.
• Document best practices and help customers align their environments with them.

Requirements

• 5+ years of experience in risk consulting, management consulting, customer success, or a related field.
• Experience in vulnerability or exposure management, GRC, or a related security domain.
• Experience managing complex enterprise accounts and organizational change beyond software adoption.
• Ability to communicate technical risk to executives and non-technical audiences, including Fortune 500 CXOs.
• Strong project management, attention to detail, discipline, customer empathy, and listening skills.
• Comfort working in a high-growth startup environment with ambiguity and frequent change.

Culture & Benefits

• High-intensity, mission-driven environment focused on ownership, rigor, excellence, and direct feedback.
• Structured methodologies include Force Management, MEDDICC, and data-driven operating practices.
• Remote work with unlimited leave.
• Equity participation for employees.
• Medical insurance and wellness benefits.
• Career advancement opportunities in a rapidly growing organization.