Provider Success Manager (Healthcare)

Location: Field role in the USA; candidates must reside in Austin, Texas counties and be willing to travel to provider practices up to 5 days a week.

Salary: $107,700–$140,000 USD annually, plus equity opportunities and a performance-based bonus.

Company

Counterpart Health, a hirify.global subsidiary, develops an AI-enabled primary care platform that supports earlier diagnosis, chronic condition management, and value-based care.

What you will do

• Manage a portfolio of primary care provider relationships and serve as the primary point of contact.
• Support provider recruitment, onboarding, training, and in-office workflow implementation for Counterpart Assistant.
• Drive platform adoption, provider retention, and measurable success in value-based care.
• Analyze provider performance metrics to identify trends, opportunities, risks, and interventions.
• Implement best practices across different primary care practice environments.
• Collaborate with sales, product, and operations teams to improve offerings based on provider feedback and market trends.

Requirements

• 5–7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
• Demonstrated ability to build relationships with clinicians and staff and drive operational change.
• Strong understanding of primary care or ambulatory care workflows and clinical process improvement.
• Knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• Strong project management skills and the ability to translate operational data into actionable metrics and scorecards.
• Must reside in Austin, Texas counties and be willing to travel up to 75% of the time.

Nice to have

• Experience with value-based care models, population health, or quality improvement.
• Experience implementing value-based care tools and technology in primary care.
• Knowledge of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Culture & Benefits

• Competitive benefits including medical, dental, and vision coverage.
• 401(k) matching, equity opportunities, an employee stock purchase plan, and performance-based compensation.
• Flexible time off, paid parental leave, monthly company holidays, and mental health resources.
• Remote-first company culture with collaboration across global teams, while this role requires field-based provider engagement.
• Professional development programs, mentorship, learning funding, and regular performance feedback.
• Office setup reimbursement plus monthly cell phone and internet stipends.