Enterprise Customer Success Manager (Healthcare SaaS)

Location: New York City; onsite at the hirify.global office in Manhattan 5 days per week

Salary: $130K–$185K per year

Company

hirify.global Health develops healthcare technology that connects fragmented systems for prior authorizations, eligibility verification, and benefit checks, helping turn administrative workflows into faster care decisions.

What you will do

• Manage enterprise accounts from onboarding through the full customer journey.
• Build trusted relationships with healthcare partners and serve as the primary customer advocate.
• Help customers maximize value from the hirify.global platform through strong product expertise.
• Monitor account health, analyze trends, and identify actions that improve customer satisfaction and retention.
• Identify and execute account expansion and upsell opportunities.
• Own and improve customer success operations and processes across multiple initiatives.

Requirements

• 3–5 years of customer success experience in a high-growth SaaS company.
• At least 2 years of experience managing enterprise customers with six-figure contracts.
• Proven success managing and growing enterprise relationships.
• Strong project management, analytical, organizational, and multitasking skills.
• Excellent communication skills with technical and non-technical stakeholders.
• Ability to work from the hirify.global office in Manhattan 5 days per week.

Nice to have

• Healthcare technology industry experience.
• Experience with complex technical workflows.
• Demonstrated success driving account expansion and upsell opportunities.

Culture & Benefits

• Fast-paced environment with a motivated and enthusiastic team.
• Opportunity to work with customers who value the product.
• Work on technology designed to improve health outcomes.
• Competitive compensation and benefits package.
• 401(k) and unlimited paid time off.