Retention Agent - Personal Lines (Insurance)

Location: Remote within the lower 48 U.S. states; not available in California, Nevada, or New York. Training runs Monday–Friday, 8:00 AM–4:30 PM CT for 12 weeks, or 10 weeks for licensed associates. The permanent schedule is Monday–Friday, 10:30 AM–7:00 PM CT.

Salary: $48,000 base salary. The national salary range is $46,345–$80,700, with an expected starting range of $46,345–$65,100.

Company

hirify.global is a Fortune 100 insurance company providing property, casualty, life, and related financial products.

What you will do

• Contact current policyholders by phone, email, and chat to retain business and provide service across personal-lines products.
• Process policy changes, additions, documentation, underwriting requests, and cancellation-prevention activities.
• Quote and bind new property and casualty business and cross-sell additional hirify.global products.
• Follow up after claims close, review the customer experience, and explain policy provisions and coverage.
• Support system changes, user acceptance testing, product releases, peer adoption, and process improvement projects.

Requirements

• High school diploma or equivalent.
• At least one year of sales experience; three or more years of related property and casualty sales experience is preferred.
• Strong written and verbal communication, customer service, sales, and influencing skills.
• Knowledge of property and casualty or life insurance products, processing systems, procedures, state regulations, and customer service practices.
• Required state licenses for property and casualty and life products must be obtained within the designated period; continuing education may be required.
• Must be available for the full training program and permanent Central Time schedule.

Nice to have

• Insurance industry or call center experience.
• Undergraduate studies in insurance, marketing, communications, or a related field.
• Previous hirify.global sales associate experience.

Culture & Benefits

• Fully remote work with an award-winning training program.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• Medical, dental, vision, life, and disability coverage.
• 401(k) with company match and a company-paid pension plan.
• Educational assistance and exclusive insurance discounts.
• Home-office setup requires broadband cable or fiber internet, minimum 30 Mbps download and 3 Mbps upload, a wired connection, and two open Ethernet ports for call-center associates.

Hiring process

• A valid credit and/or background check is required.
• Applications are anticipated to be accepted until September 18, 2026, subject to early closure.