Technical Account Manager (Optimization)

Location: Brazil; fully remote. The role requires willingness to travel approximately 1–2 times per month and participate in meetings across global time zones, including occasional early or late hours.

Company

hirify.global provides mathematical optimization technology for enterprise software and decision intelligence solutions.

What you will do

• Engage with current and prospective customers in calls, meetings, workshops, webinars, and training sessions.
• Collaborate with Account Managers and oversee technical discussions throughout business opportunities.
• Advise customers on architecture, sizing, implementation, scalability, and efficient use of optimization technology.
• Help prospective customers develop clear business cases and present product functionality and performance.
• Lead internal initiatives that improve processes, systems, and tools while contributing technical expertise as a subject matter expert.
• Work closely with sales, advisory, support, research and development, and marketing teams in a global group.

Requirements

• 3–5 years of professional experience, including approximately 3 years working with optimization systems and/or data science.
• Master’s degree or higher in operations research, computer science, engineering, mathematics, or equivalent professional experience.
• Strong written and spoken English proficiency is required.
• Proficiency in at least two Gurobi API languages is required, such as C, C++, Java, Python, C#, or VB.NET.
• Basic understanding of IT, networking, web technologies, software engineering, and generative AI; familiarity with Microsoft 365 and willingness to learn Salesforce.
• Ability to work effectively in a fully remote environment, communicate across technical and business audiences, and manage open-ended challenges.

Culture & Benefits

• Six months of extensive technical training and peer mentoring for new Technical Account Managers.
• Supportive global environment focused on customer value, quality, innovation, integrity, and knowledge sharing.
• Flexible remote work with an emphasis on balance and wellbeing.
• Exposure to diverse industries and real-world optimization problems.
• Opportunities to collaborate closely with sales and contribute directly to business outcomes.