Financial Crime and Disputes Investigator

Location: Cardiff, United Kingdom; 3 days in the office per week. The role works 5 days per week, including every weekend and bank holiday Monday, with rest days scheduled elsewhere.

Company

hirify.global is a profitable fintech platform providing business credit cards, SME spend management, savings, and other financial products for small businesses.

What you will do

• Investigate and process financial crime cases, including due diligence reviews, KYC refreshes, alerts, and referrals.
• Investigate and resolve fraud cases, unauthorised transactions, chargebacks, and payment disputes.
• Apply internal policies, regulatory requirements, card-scheme rules, and regulatory timelines to case decisions.
• Identify and support vulnerable customers and fraud victims throughout their cases.
• Monitor fraud typologies, financial crime risks, and relevant regulation.
• Collaborate with Fraud, Financial Crime, Disputes, and Compliance teams to share knowledge and support continuous improvement.

Requirements

• Experience in fraud, financial crime, or disputes within financial services.
• Strong attention to detail and evidence-based judgement in case-level decisions.
• Excellent written and verbal communication skills with a customer-first mindset.
• Comfort working to targets and SLAs in a fast-paced, high-volume environment.
• Commitment to delivering positive customer outcomes.

Culture & Benefits

• Private healthcare, including dental and optician services, plus worldwide travel insurance.
• 28 days of holiday plus bank holidays and enhanced parental leave.
• Pension salary-sacrifice scheme with up to 7% matching.
• Annual learning and wellbeing budget, six free therapy sessions per year, and anniversary rewards.
• Dog-friendly offices with free drinks and snacks, a pool table, and an arcade machine.
• Cycle-to-work scheme, EV salary-sacrifice scheme, and season-ticket loan.

Hiring process

• Applications are generally answered within 3 working days, or up to 5 working days during busy periods.