Client Onboarding & Monitoring Lead (Fintech)

Location: Singapore; hybrid work model

Company

hirify.global provides financial operations and cross-border payment solutions, including global business accounts, payments, currency risk management, corporate cards, bill payments, vendor management, and accounting and HRIS integrations.

What you will do

• Lead client onboarding, monitoring, and ongoing customer due diligence activities across Singapore and APAC.
• Oversee periodic and trigger-based enhanced due diligence, customer risk-rating refreshes, reviews, approvals, and escalations.
• Identify and escalate AML/CTF, sanctions, and other financial crime risks to Compliance and management.
• Support regulatory reviews, audits, remediation initiatives, and monitoring control effectiveness improvements.
• Coach and develop team members, support performance management and resource planning, and maintain operational quality.
• Provide leadership reporting on emerging risks, metrics, performance trends, and monitoring outcomes.

Requirements

• Minimum 5 years of experience in AML/CTF, financial crime, or CDD roles within a regulated financial services or fintech environment in Singapore.
• At least 2 years of team leadership or supervisory experience in client onboarding, compliance, or monitoring.
• Strong understanding of regulatory frameworks including MAS, FATF, AUSTRAC, FCA, and FINTRAC.
• Experience with client onboarding, periodic reviews, enhanced due diligence, transaction monitoring, and KYC systems.
• Ability to manage complex cases, apply risk-based judgement, use metrics, and drive continuous process improvement.
• Strong communication and stakeholder collaboration skills across Compliance, Risk, Operations, and regional teams.

Culture & Benefits

• Cross-functional and global working environment focused on customer outcomes.
• Learning and career development opportunities, leadership training, secondments, internal mobility, and online learning resources.
• Volunteer day, matched giving, and charity nomination opportunities.
• Employee recognition programs, awards, and global and regional engagement activities.
• Gender-neutral carer parental leave of up to 16 weeks or birthday leave.
• Hybrid flexibility in an inclusive, diverse, and non-hierarchical workplace.