Head of Onboarding & FinCrime Operations (Fintech)

Location: California, or based in London or Singapore

Company

Airwallex provides integrated payments, business accounts, spend management, treasury, and embedded finance solutions for global businesses.

What you will do

• Own the vision, strategy, and execution for global onboarding and financial crime operations.
• Build, lead, and develop a globally distributed team while managing capacity for business growth and 24/7 coverage.
• Establish scalable operating rhythms, OKRs, and data-driven performance management.
• Balance financial crime risk, customer experience, commercial impact, quality, and cost efficiency.
• Improve procedures, playbooks, control frameworks, and operational documentation in partnership with Compliance, Risk Product, and Engineering.
• Lead AI transformation across onboarding and financial crime operations.

Requirements

• Senior leadership experience in large-scale, multi-jurisdiction operations within regulated financial services, payments, or fintech.
• Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring, investigations, and first-line operational controls.
• Experience scaling onboarding or financial crime operations across products and geographies.
• Experience delivering automation or AI-led transformation in operations, or strong strategic and technical fluency to lead it.
• Strong commercial and analytical judgment, including unit economics, scalability, and return on investment.
• Experience working across Operations, Product, and Risk and managing outsourced, BPO, or offshore capacity at scale.

Nice to have

• Experience with cross-border payments and multi-entity, multi-licence environments.
• Experience with highly technical, API-first products and tooling or rule evolution with Risk Product and Data teams.
• AI transformation experience in onboarding or financial crime operations.
• Top-tier consulting or operator-investor background.
• Relevant certification such as CAMS, ICA, or ACAMS.

Culture & Benefits

• Fast-paced, collaborative environment focused on operational excellence and customer experience.
• Global team operating across 27 offices and multiple jurisdictions.
• Emphasis on continuous learning, innovation, ownership, and data-driven decision-making.
• Close collaboration with Financial Crime Compliance, Risk Product, Engineering, and Commercial teams.