Senior Account Manager (Corporate Travel)

Location: London office, hybrid; required in the office 3 days per week

Company

hirify.global is a travel search engine and part of Booking Holdings, operating global metasearch brands and the hirify.global for Business corporate travel platform.

What you will do

• Own a portfolio of enterprise and SMB hirify.global for Business clients, focusing on retention, adoption, satisfaction, and long-term success.
• Build client relationships and align corporate travel programmes with business goals.
• Lead contract amendments, renewals, account governance, performance reviews, and action planning.
• Partner with client teams and TMCs to optimise programme setup, workflows, and traveller experience.
• Use data to identify risks, opportunities, and recommendations, while coordinating with product, engineering, finance, and customer support.
• Manage escalations, invoicing, operational matters, product changes, and regional market rollouts.

Requirements

• Experience in account management, ideally in corporate travel, B2B SaaS, or a related client-facing environment.
• Client-first mindset, strong problem-solving skills, ownership, and a hands-on approach.
• Experience working with senior client and internal stakeholders, including product and engineering teams.
• Strong written and verbal communication skills, including client or senior-level presentations.
• Fluent English required; a second European language is a plus.
• Comfort working across time zones and willingness to travel approximately 15–20% as needed.

Nice to have

• Experience with CRM platforms such as Salesforce.
• Experience with Google Workspace, Excel, and PowerPoint.
• A second European language.

Culture & Benefits

• Five weeks of paid vacation, birthday leave, paid parental leave, and paid volunteer time.
• Private health and dental insurance, income protection, life assurance, pension contributions, and employee assistance services.
• Work from almost anywhere for up to 20 days per year.
• Mental health support, including therapy sessions and a Headspace subscription.
• Career development funding, leadership development, on-demand learning, and employee resource groups.
• Travel discounts, gym membership, Bike2Work, season ticket loan, social events, and free lunch two days per week.