Customer Success Associate

Location: Wilmington, Delaware, United States; applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $37,700–$63,200 USD annually, plus bonus eligibility.

Company

Global Services team supporting international customers across business segments and helping them maximize value from products and services.

What you will do

• Manage international customer orders across business segments.
• Handle non-standard inquiries, specialized issues, direct cases, subcases, customer calls, and handoffs.
• Analyze customer value and identify upselling opportunities.
• Serve as the point of contact for high-priority customers and projects.
• Develop product and service improvement recommendations from customer feedback.
• Coordinate with domestic and managed services, vendors, sales, and relationship management teams.

Requirements

• High-level verbal and written communication skills.
• Ability to solve complex customer issues and interpret customer data.
• In-depth knowledge of company products and services.
• Proficiency in CRM systems.
• Strong customer advocacy and cross-functional collaboration skills.
• FinCEN ID required for relevant requests and orders.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Interviews may include onsite participation; AI-generated responses or third-party support during interviews are grounds for disqualification.