13 дней назад
Customer Loyalty Advocate (Dental Technology)
60 000 - 64 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Loyalty Advocate (Dental Technology): Handling high-volume customer inquiries about product changes, down-sells, restructuring, and terminations while improving retention and product value with an accent on customer feedback, contract terms, and account risk identification. Focus on resolving complex customer issues, analyzing churn risks, and translating customer insights into improvements across Product, Sales, Marketing, Implementation, and Customer Success.
Location: Remote within the United States; not currently hiring candidates residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories. Up to 10% travel may be required.
Salary: $60,000–$64,000 annual base salary, plus eligibility for a bonus target.
Company
Dental technology provider focused on dental practice management products and services that improve patient care and practice results.
What you will do
- Handle a high volume of inbound customer cases through full resolution, including down-sells, restructuring, and terminations.
- Help customers follow product best practices and maximize the value of existing products and services.
- Gather and analyze customer feedback for Product, Sales, Marketing, Implementation, and Customer Success teams.
- Build expertise in the product suite, internal processes, and contract terms to provide tailored solutions.
- Proactively engage customers with delinquent payments and identify risks to customer loyalty.
Requirements
- 2–3 or more years of progressively responsible professional experience.
- Bachelor’s degree or global equivalent in a related discipline.
- Excellent interpersonal, conflict resolution, verbal, written, presentation, and public speaking skills.
- Strong decision-making, analysis, problem-solving, multitasking, planning, and organizational skills.
- Ability to use tools, systems, and procedures effectively and understand relevant industry practices.
- Ability to work remotely within the United States and travel up to 10% as needed.
Nice to have
- Customer Success or account management experience.
- Dental Service Organization or in-office dental practice experience.
- Previous customer support experience.
- Experience with a CRM or Customer Success platform.
Culture & Benefits
- Inclusive and supportive environment with an emphasis on innovation, collaboration, and growth.
- Health coverage and retirement savings with company match.
- Paid time off, parental leave, and wellbeing resources.
- Education support and additional employee benefits.
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