Customer Success Manager (CRM)

Location: East Coast, USA

Company

hirify.global develops an agentic CRM and workflow platform built around no-code and AI, helping organizations automate customer and operational workflows.

What you will do

• Build and maintain long-term relationships with strategic corporate and enterprise customers.
• Act as a trusted advisor to customer stakeholders, including C-level executives.
• Monitor and audit software implementation delivery processes, identifying risks before launch or delivery issues arise.
• Help customers achieve business outcomes through product consulting, value realization, and high ROI.
• Reduce churn and grow customer portfolios through renewals, cross-selling, and upselling.

Requirements

• Based on the East Coast, USA.
• 3+ years of experience working with global-segment customers, preferably in North America.
• Fluent English with executive-level verbal and written communication.
• Experience with CRM, ERP, core systems, low-code/no-code solutions, or other corporate software.
• Experience managing customer portfolios, software implementations, customizations, or in-depth product demonstrations.
• Strong customer-centric communication, presentation, negotiation, renewal management, time management, and commercial skills.

Culture & Benefits

• Career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and initiatives supporting personal well-being and productivity.
• A culture that recognizes achievements, values ideas, and supports meaningful contributions.
• An innovative environment focused on new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits, with the package varying by country of residence and employment type.