Customer Success Manager (Cloud Identity)

Customer Success Manager

Company

Ping Identity Corporation

Conditions

3 days ago Salary: 76K - 95K

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will serve as a named resource for customer organizations and build trusted relationships. You will manage incident communications, analyze customer data, identify adoption risks, advocate for customer needs, provide proactive product guidance, and support customers through occasional travel and after-hours coverage.

Requirements

• Minimum 4 years of related Customer Success or Customer Experience experience
• Experience consulting on and implementing IT systems
• Experience with cloud services or identity management preferred
• Strong technical aptitude for customer use cases and architectural requirements
• Curious and proactive approach to identifying adoption blockers and risks
• Experience with SFDC Gainsight or equivalent CRM systems
• Solid technical understanding of cloud solutions

Responsibilities

• Manage customer relationships and serve as a named customer resource
• Manage expectations and communications during major customer incidents
• Analyze support cases survey responses and renewal behavior
• Identify technical trends and customer risks
• Advocate for customer needs internally
• Monitor adoption and utilization trends
• Recommend actions based on customer risks and needs
• Provide proactive guidance on product features
• Travel occasionally to customer sites
• Provide after-hours or weekend coverage as needed

Benefits

• Flexible work environment
• Employee Resource Groups
• Regular company and team bonding events
• Generous PTO and holiday schedule
• Parental leave
• Progressive healthcare options
• Retirement programs
• Education reimbursement
• Commuter offset for specific locations
• Global volunteering and community initiatives

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