Customer Success Manager (SaaS)

Location: Must be based in Lincoln or Omaha, Nebraska, with 3 days per week in the Lincoln office.

Salary: $33,600–$45,500 USD base salary; on-target earnings of $48,000–$65,000 USD.

Company

hirify.global develops sports technology that helps coaches and athletes capture video, analyze data, share highlights, and improve performance.

What you will do

• Lead onboarding and transition new accounts in partnership with Account Executives.
• Drive product adoption and improve customer health across a designated territory.
• Conduct reviews and strategy sessions with coaches and directors to support renewals.
• Promote the broader hirify.global product ecosystem and identify expansion opportunities.
• Use engagement metrics and health scores to identify at-risk accounts and reduce churn.
• Collaborate with Account Executives and Account Managers throughout the customer lifecycle.

Requirements

• Strong customer advocacy and the ability to manage difficult customer conversations.
• Clear communication skills for web demonstrations, renewals, and stakeholder discussions.
• Understanding of sales funnels, expansion signals, health scores, and engagement metrics.
• Comfort using Salesforce, Salesloft, and other customer management platforms.
• Ability to prioritize onboarding, account reviews, and ongoing customer support.
• Availability to work 3 days per week in the Lincoln office.

Nice to have

• Experience as a coach, athlete, or sports administrator.
• Client-facing experience in a SaaS or technology company.
• Understanding of subscription renewals and churn.
• Familiarity with the hirify.global product suite.
• Experience improving processes and creating scalable customer solutions.

Culture & Benefits

• Flexible vacation time, company-wide holidays, meeting-free days, and remote work options.
• Autonomy, open communication, and support for trying new ideas.
• Professional development resources and career growth opportunities.
• Office equipment, technology, and hardware designed to support effective work.
• Employee Assistance Program, employee resource groups, and fitness benefits.
• Medical, vision, dental, fertility, family-forming benefits, and a 401(k) match of up to 4%.