Senior Customer Success Manager (Telcos)

Location: United States

Company

Redis provides an open-source real-time data platform and Redis Enterprise for organizations building high-performance, reliable, and scalable applications.

What you will do

• Manage strategic enterprise accounts as the primary post-sale contact, building relationships across DevOps, application development, platform engineering, and executive leadership.
• Drive onboarding, adoption, value realization, retention, renewals, and expansion of Redis Enterprise.
• Identify telecommunications use cases including network and session data, real-time customer experience platforms, and 5G or edge workloads.
• Develop success plans, coordinate training and knowledge-sharing sessions, and monitor account health and performance metrics.
• Deliver executive business reviews and strategic presentations virtually and in person, while advocating for customer needs internally.
• Collaborate with Sales, Solutions Architecture, Support, Product, Engineering, and Marketing to resolve issues and improve the customer experience.

Requirements

• 8+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.
• Direct experience managing telecommunications accounts is required.
• Experience working with DevOps, application development, and engineering organizations to drive adoption and resolve technical roadblocks.
• Strong understanding of cloud services, data platforms, SaaS products, and public cloud environments such as AWS, GCP, or Azure.
• Proven ability to build executive relationships, improve customer satisfaction and adoption, and support retention.
• Strong communication, strategic problem-solving, cross-functional collaboration, and executive presentation skills.

Nice to have

• Experience with Redis, NoSQL databases, DBaaS, or software development with Java, .NET, or Python.
• Experience in Banking/Financial Services, Retail, or Healthcare.
• Familiarity with telecommunications network architecture, 5G, or edge computing.
• Experience with Salesforce, Gainsight, or analytics platforms.

Culture & Benefits

• Work with an open-source real-time data platform serving more than 10,000 customers worldwide.
• Collaborate in a global organization focused on curiosity, diverse perspectives, and innovation.
• Inclusive work environment with equal employment opportunities and reasonable accommodation support.
• Employment is contingent on successful completion of a background check.