Technical Customer Success Manager (SaaS)

Location: San Jose, CA

Company

hirify.global is an Image and Video API platform that provides tools for faster websites and visual content management for over 10,000 companies worldwide.

What you will do

• Manage a portfolio of enterprise customers throughout their entire post-sales journey.
• Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
• Guide customers on best practices for implementing Image, Video, and Digital Asset Management (DAM) solutions.
• Deliver regular customer engagements, including business reviews, adoption planning, and technical guidance.
• Monitor customer health and product usage metrics to identify risks and expansion opportunities.
• Coordinate with Product and Engineering teams to relay customer feedback and insights.

Requirements

• 3+ years of experience in Customer Success or Technical Customer Success within a SaaS environment.
• Proven track record of managing large enterprise relationships and supporting renewals.
• Technical aptitude with APIs, web technologies, or cloud-based applications.
• Experience working directly with developers, architects, or engineering teams.
• Must be based in San Jose, CA.
• Willingness to travel up to 20% as required.

Nice to have

• Experience with Digital Asset Management (DAM) or media platforms.
• Familiarity with CDN, cloud, or developer-focused technologies.
• Previous experience specifically with enterprise SaaS customers.

Culture & Benefits

• 100% sponsored medical, dental, and vision plans for employees and their families.
• Financial perks including a matching 401k program and HSA company contributions.
• Robust vacation and wellness policy.
• Annual development stipend to support continuous learning.
• Catered lunches or a food stipend.