Director, LATAM Carrier Relations (Telecommunications)

Location: Remote, based in Colombia; approximately 30% travel for in-person customer and team meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead and mentor a carrier relations team across Latin America.
• Partner with Sales and Product to align customer demand with country-specific supply strategies.
• Build and negotiate strategic relationships with regional and local carriers and suppliers.
• Monitor telecommunications regulations and adapt supply strategies to maintain compliance across LATAM markets.
• Define and track KPIs for supplier performance, route quality, cost efficiency, and service reliability.
• Resolve carrier and supplier escalations to minimize operational disruption.

Requirements

• At least 10 years of experience in the telecommunications services industry, including 5 years leading carrier relations.
• Deep knowledge of LATAM telecommunications markets, carrier ecosystems, and regulatory environments.
• Experience aligning infrastructure or supply strategy with revenue demand alongside Sales and Go-To-Market teams.
• Strong negotiation, influence, communication, analytical, and route optimization skills.
• Fluency in Spanish, English, and Portuguese.

Nice to have

• Bachelor's degree in Telecommunications, Business Administration, or a related field; a Master's degree is preferred.
• Familiarity with SS7, ISUP, MAP, and SIP protocols and standards.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program, with offerings varying by location.
• Opportunities to support volunteering and community initiatives.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• A formal interview process is required; recruitment is not conducted exclusively through text-based messaging apps.