Customer Marketing Manager (SaaS)

Location: Remote within the United States, with travel to the Atlanta office two days per month

Company

Commerce-enablement technology and high-volume fulfillment services support checkout, delivery, warehousing, transportation, and commerce operations for DTC and B2B brands.

What you will do

• Build and manage a scalable customer and prospect gifting program, including the Sendoso platform and gifting inventory.
• Own customer email marketing, newsletters, product launch communications, and event campaigns.
• Orchestrate customer advocacy programs covering references, case studies, testimonials, logo acquisition, and customer proof points.
• Partner with Customer Experience, Sales, product marketing, content, and brand teams on customer stories, integrated campaigns, upsell, cross-sell, and expansion initiatives.
• Apply voice-of-customer insights to messaging, content, and campaign strategy.
• Improve attribution and marketing operations while managing multiple programs and workstreams.

Requirements

• 5–7 years of customer marketing experience; 7–10 years of total professional experience is ideal.
• Experience marketing to B2B customer audiences and driving measurable pipeline impact.
• SaaS or ecommerce background strongly preferred.
• Customer-centric, data-driven approach with strong ownership and program management skills.
• Ability to operate independently in ambiguous environments and manage multiple stakeholders and timelines.
• Familiarity with Salesforce and Vitally or similar platforms.

Culture & Benefits

• Full-time role with a remote work arrangement within the United States.
• Monthly travel to the Atlanta office is expected.
• Cross-functional collaboration with marketing, Sales, Customer Experience, and product teams.
• Work on programs connected to customer loyalty, retention, product adoption, and pipeline growth.