Manager, Customer Marketing (B2B SaaS)

Location: Remote, United States; candidates must reside in one of hirify.global's open states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

Company

hirify.global develops device management products that help IT teams reduce complexity, improve efficiency, and increase control.

What you will do

• Build and oversee customer marketing strategy across the full customer lifecycle, from onboarding and adoption through expansion, renewal, win-back, and advocacy.
• Lead and mentor a team of Customer Marketing professionals.
• Partner with email, content, product marketing, marketing operations, product, and customer success teams on integrated programs.
• Drive customer engagement, cross-sell, upsell, product SKU adoption, retention, and expansion across owned and self-serve accounts.
• Develop surveys, feedback programs, customer success stories, testimonials, webinars, user conferences, and online community initiatives.
• Own segmentation, lifecycle frameworks, performance analysis, benchmarks, testing, and reporting for NRR, logo retention, NPS/CSAT, expansion pipeline, and advocacy participation.

Requirements

• Must reside in one of hirify.global's listed open US states.
• 7+ years of marketing experience, ideally in a high-growth B2B SaaS environment.
• Experience creating and managing customer marketing programs from onboarding through renewal.
• Previous leadership or management experience, with the ability to inspire and mentor a team.
• Strong analytical, communication, collaboration, and data-driven decision-making skills.
• Bachelor's degree or equivalent in marketing, business, or a related field.

Culture & Benefits

• Four-day work week.
• Equity participation.
• Professional development support from managers.
• 100% premium coverage for employee and dependent medical, dental, and vision insurance.
• Short-term disability, long-term disability, life, and AD&D insurance coverage.
• Flexible paid time off, HSA, wellness incentives, retirement contribution matching, and quarterly company values awards.

Hiring process

• Employment visa sponsorship is generally not available for full-time roles, including future H-1B sponsorship needs.