System Administrator (Azure Virtual Desktop)

Location: Fully remote; candidates in the Eastern Time Zone are preferred.

Company

hirify.global develops healthcare benefits administration products and operates the internal technology and customer hosting environments that support them.

What you will do

• Own first-line technical support, ticket triage, escalation, SLA tracking, and incident communications for users, customers, and executives.
• Administer Windows and Linux servers, networking, VPNs, customer hosting workloads, scheduled jobs, batch processes, backups, restores, and patching.
• Manage Azure Virtual Desktop and RD Web infrastructure, including host pools, session hosts, images, application groups, workspaces, FSLogix profiles, capacity, and user sessions.
• Administer Entra ID, Active Directory, SSO, MFA, Conditional Access, privileged credentials, service accounts, and API keys.
• Deploy and maintain endpoints, mobile-device management, workstation software, Microsoft 365 collaboration systems, licenses, and AI tooling under security policy.
• Automate routine administration, monitoring, and reporting with Bash and PowerShell, while maintaining knowledge-base and troubleshooting documentation.

Requirements

• At least 2 years of IT support or system administration experience, including production Linux administration and Windows server maintenance.
• Hands-on Azure Virtual Desktop, virtualization, networking, VPN, remote connectivity, backup, restore testing, and disaster recovery experience.
• Experience administering Entra ID, on-premises Active Directory, SSO, MFA, Conditional Access, Microsoft 365, SaaS licenses, endpoints, MDM, software packaging, and patching.
• Experience working with ITSM ticket queues, defined SLAs, technical documentation, and communication with non-technical users.
• Comfort working in SOC 2 and HIPAA-regulated environments, producing audit evidence, and participating in a Tier 1 on-call rotation.
• Bachelor’s degree in Information Technology, Software Development, or a related field.

Nice to have

• Experience using generative AI tools such as Claude and Copilot to improve productivity.

Culture & Benefits

• Fully remote work model with a preference for Eastern Time Zone availability.
• Work within established security policies, least-privilege standards, and defined operational playbooks.
• Participation in a shared Tier 1 support rotation covering end-user and infrastructure support.
• Equal opportunity employment.