Director, Account Management (SaaS)

Location: Remotely based

Company

hirify.global provides SaaS solutions for foodservice supply chain intelligence, including ArrowStream Central, Crossbow, and ChainConnect.

What you will do

• Own renewal and expansion revenue across the client portfolio, including Net Revenue Retention and Gross Renewal targets.
• Lead, coach, and develop Account Managers while establishing performance expectations, inspection rhythms, and training programs.
• Oversee strategic account planning, executive sponsorship, complex escalations, and at-risk renewals.
• Implement account-based monitoring, churn-risk detection, renewal processes, expansion plays, and escalation pathways.
• Maintain Salesforce hygiene and forecast accuracy while aligning contracts, pricing, and billing with Finance, Legal, and Sales Operations.
• Partner with Sales, Customer Success, Operations, Product, and internal platform brands to improve customer experience and identify growth opportunities.

Requirements

• 8+ years of experience in customer-facing SaaS or technology roles such as Account Management, Customer Success, Expansion Sales, or Client Services.
• 4+ years of people management experience leading commercial post-sales teams.
• Experience owning multi-million-dollar renewal and expansion targets and driving strong Net Revenue Retention.
• Strong ability to analyze customer health, usage trends, renewal risks, and expansion opportunities.
• Experience with complex commercial events, competitive pressure, and high-value negotiations.
• Proficiency in Salesforce or a relevant CRM and sales execution platforms.

Culture & Benefits

• Medical, dental, vision, FSA, company-paid life insurance, and other benefits from day one.
• 401(k) with company match.
• Training, professional development, and competitive pay.
• Flexible PTO with no accrual requirement.
• Work sponsorship is not available for this role.