Director, Technical Account Management (SaaS)

Location: United States; significant in-person customer presence and frequent travel for onsite meetings, strategic reviews, and industry events are required.

Salary: $131,475–$175,300 base salary, plus potential performance bonus, benefits, and other incentives.

Company

hirify.global builds a platform for intentional living through fitness, wellness, and real-world experiences, including the Mindbody and ClassPass brands.

What you will do

• Lead and scale the Technical Account Management organization through a layer of managers.
• Define role expectations, KPIs, career paths, coaching frameworks, and performance standards.
• Own enterprise revenue retention, including renewals, expansions, and forecast accuracy.
• Build executive relationships through onsite business reviews, strategic planning, escalations, and industry events.
• Guide enterprise customers on integration architecture, APIs, data strategy, migrations, and complex Mindbody configurations.
• Establish scalable processes, tooling, reporting, and cross-functional collaboration with Product and Engineering.

Requirements

• 8–12+ years of progressive leadership experience in client-facing, revenue-driving enterprise SaaS roles.
• Experience managing managers in a technical customer-facing organization.
• Deep hands-on experience with the Mindbody platform, data model, APIs, integrations, and enterprise fitness and wellness operations.
• Technical fluency in APIs, webhooks, data models, reporting, SQL, integration patterns, and migration planning.
• Experience overseeing technical customer support, implementation, or technical account management functions.
• Ability to travel frequently for onsite customer meetings, strategic reviews, and industry events.

Nice to have

• Industry knowledge of or genuine passion for fitness, wellness, and the boutique studio ecosystem.

Culture & Benefits

• High-ownership, fast-moving leadership environment.
• Opportunity to influence the product roadmap and improve enterprise customer integrations.
• Compensation may include performance bonuses, benefits, and other incentive plans.
• Commitment to diversity, inclusion, and equal employment opportunity.