Director, Customer Success, Enterprise

Location: Chicago, hybrid

Salary: $172,000–$271,000/year base; expected OTE of $209,000–$300,000/year, plus potential equity.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, analytics, and AI-powered marketing decisioning.

What you will do

• Guide the Customer Success Department’s Senior Leadership Team and help shape department strategy.
• Manage multiple Customer Success teams, including hiring, coaching, performance management, and staff development.
• Own the enterprise book of business, building executive customer relationships and handling escalations.
• Drive platform adoption, renewals, expansion, advocacy, ROI metrics, and team KPIs.
• Partner with Sales, Services, Product, and other internal stakeholders to improve customer outcomes and operating processes.
• Represent hirify.global publicly and advocate customer use cases to product development.

Requirements

• 5+ years of relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related area.
• 3+ years of experience managing people managers.
• Significant project management experience or formal certification such as PMP, Agile, or PRINCE2.
• Excellent written and verbal communication, follow-up, relationship-building, and collaboration skills.
• Strong technical domain knowledge in at least two areas, including Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or programming such as HTML.
• Ability to work in a hybrid setup in Chicago.

Culture & Benefits

• Collaborative, transparent, inclusive culture focused on autonomy, accountability, learning, and work-life harmony.
• Competitive compensation with potential equity, retirement benefits, and an Employee Stock Purchase Plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability coverage.
• Fertility benefits, equal paid parental leave, and family services.
• Career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office experience, employee resource groups, volunteer opportunities, and donation matching.

Hiring process

• Application materials may be reviewed with AI-assisted screening and administrative tools.
• Recruiting teams remain involved in hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.