Director, Customer Success (Automotive SaaS)

Location: Hybrid in Morgan Hill, California, with 2–3 days per week on-site at the office

Salary: $180,000–$215,000 annual OTE in the United States, plus equity and benefits

Company

hirify.global provides a cloud-based platform that helps automotive repair shops consolidate tools, save time, and streamline their operations. The platform is trusted by more than 3,500 auto shops across the United States and Canada.

What you will do

• Lead and mentor Customer Success Managers serving SMB, Mid-Market, and Enterprise segments.
• Set team KPIs, account health metrics, growth objectives, and customer engagement strategies.
• Drive net and gross revenue retention, reduce logo churn, and identify expansion opportunities with Sales and Account Executives.
• Collaborate with Sales, Product, Engineering, and Support to improve the customer journey and address automotive repair workflow needs.
• Develop CSM playbooks for onboarding, account reviews, risk mitigation, and expansion for multi-shop operators.
• Prepare a 30-, 60-, and 90-day plan covering onboarding, milestones, strategies, and team development goals.

Requirements

• 10+ years of experience in B2B SaaS Customer Success.
• At least 5+ years of people management experience overseeing SMB, Mid-Market, and Enterprise accounts.
• Proven ability to build, mentor, and scale high-performing teams.
• Experience using customer health scores, usage metrics, retention data, and analytics to manage risk proactively.
• Excellent communication, relationship-building, written, verbal, and executive presentation skills.
• Ability to work on-site in Morgan Hill, California, 2–3 days per week.

Nice to have

• Experience in automotive technology, field service management, point-of-sale, inventory management, or vertical SaaS.

Culture & Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, and an employee assistance program.
• Health and wellness membership reimbursement and generous parental leave.
• 401(k) available upon hire.
• Eleven paid holidays and flexible time off.
• Charitable donation matching and group volunteer opportunities.
• Inclusive workplace focused on helping automotive repair shops operate more efficiently.