Director, Customer Success, Enterprise

Location: Austin, United States; hybrid work

Salary: $163,000–$256,000 per year; expected OTE of $198,000–$284,000 per year, including bonus or commission.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, marketing automation, and AI-powered decisioning.

What you will do

• Serve on the Customer Success Department’s senior leadership team and help shape departmental and business strategy.
• Manage multiple Customer Success teams, including hiring, coaching, performance management, development, and employee satisfaction.
• Own the enterprise customer book of business, building executive relationships and serving as an escalation point.
• Drive platform adoption, renewals, expansion, advocacy, ROI, and KPI achievement across customer portfolios.
• Partner with Sales, Services, Product, and internal stakeholders to improve customer experience, processes, reporting, and working practices.
• Advocate customer use cases and continuously improve lifecycle management, success metrics, and operating efficiency.

Requirements

• 5+ years of relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related area.
• 3+ years of experience managing people managers.
• Significant project management experience or formal certification such as PMP, PMgP, Agile, or Prince2.
• Exemplary written and verbal communication, follow-up, relationship-building, and teamwork skills.
• Strong technical domain knowledge in at least two areas: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming including HTML.
• High intellectual curiosity and a continuous-improvement mindset.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, connection, and innovation.
• Competitive compensation with potential equity grants, retirement benefits, and an Employee Stock Purchase Plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability coverage.
• Fertility benefits, equal paid parental leave, and family services.
• Career pathing, learning platforms, and a yearly learning stipend.
• Volunteer opportunities, donation matching, Employee Resource Groups, and a collaborative culture.

Hiring process

• Recruitment may include AI-assisted application screening, interview scheduling, recording, and interview-note summarization.
• Recruiting teams remain involved in hiring decisions, with options to request information, manual review, or opt out of AI-assisted review depending on location.