Director, Customer Success, Enterprise

Location: New York City, hybrid

Salary: $181,000–$285,000 per year for candidates based in the United States; expected OTE of $220,000–$315,000 per year, including bonus or commission.

Company

hirify.global provides a customer engagement platform for personalized messaging, journey orchestration, marketing automation, analytics, and AI-powered decisioning.

What you will do

• Guide the Customer Success Department’s Senior Leadership Team and help shape the department’s future.
• Manage multiple Customer Success teams, including hiring, performance management, development, and employee satisfaction.
• Own the enterprise book of business, building executive customer relationships and serving as an escalation point.
• Partner with Sales and Services leadership to improve customer experience, renewals, expansion, adoption, advocacy, and commercial outcomes.
• Set KPIs and success metrics, drive platform adoption and ROI, and identify continuous improvements to processes, reporting, and materials.
• Represent customer use cases to Product Development and design efficient internal working practices.

Requirements

• 5+ years of relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related area.
• 3+ years of experience managing people managers.
• Significant project management experience or certifications such as PMP, PMgP, Agile, or Prince2.
• Excellent written and verbal communication, follow-up, relationship-building, teamwork, and intellectual curiosity.
• Strong technical domain knowledge in at least two areas: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming such as HTML.
• Ability to work in a hybrid setup in New York City.

Culture & Benefits

• Collaborative, transparent, inclusive, and action-oriented work environment.
• Competitive compensation with potential equity grants, retirement and employee stock purchase plans.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Fertility benefits, equal paid parental leave, and family services.
• Professional development, formal career pathing, learning platforms, and an annual learning stipend.
• Curated in-office experience, employee resource groups, volunteer opportunities, and donation matching.

Hiring process

• AI-assisted tools may be used to review application materials, schedule and record interviews, and summarize interview notes.
• Recruiting teams remain responsible for hiring decisions; candidates may request information, manual review, or an alternative process where applicable.