Director, Customer Success, Enterprise

Location: San Francisco, United States; hybrid

Salary: $181,000–$285,000 per year for candidates based in the United States; expected OTE of $220,000–$315,000 per year, including bonus or commission.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, marketing automation, analytics, and AI-powered decisioning.

What you will do

• Lead the Customer Success Department’s senior leadership initiatives and help shape departmental strategy.
• Manage multiple Customer Success teams, including hiring, performance management, development, and employee satisfaction.
• Own the enterprise book of business, building executive customer relationships and serving as an escalation point.
• Drive platform adoption, renewals, expansion, advocacy, customer satisfaction, and commercial outcomes through measurable KPIs.
• Partner with Sales, Services, Product, and other internal stakeholders to improve customer experience, processes, reporting, and working practices.
• Represent customer use cases to Product and guide teams in demonstrating ongoing business value.

Requirements

• 5+ years of relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related field.
• 3+ years of experience managing people managers.
• Significant project management experience or formal certification such as PMP, PMgP, Agile, or Prince2.
• Excellent written and verbal communication, relationship-building, follow-up, teamwork, and problem-solving skills.
• Strong technical domain knowledge in at least two areas: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming including HTML.

Culture & Benefits

• Hybrid work environment with a curated in-office experience focused on community, connection, and innovation.
• Competitive compensation with potential equity grants, retirement benefits, and an employee stock purchase plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability coverage.
• Family services, fertility benefits, and equal paid parental leave.
• Professional development through career pathing, learning platforms, and an annual learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• Recruitment may include AI-assisted application screening, interview scheduling, recording, and interview-note summarization.
• Recruiting teams remain responsible for hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.