Customer Success Manager (Healthcare SaaS)

Location: Remote, but must reside in Georgia, North Carolina, or South Carolina; regular travel to client sites, conferences, and industry events is required. Travel is approximately 10–25%, including overnight travel.

Salary: $95,000–$115,000 base annually, excluding variable compensation.

Company

hirify.global provides a SaaS-based homecare ecosystem connecting patients, personal care providers, managed care organizations, and states.

What you will do

• Manage designated client relationships from implementation through live operations and serve as the primary point of contact.
• Drive client retention and satisfaction by identifying business needs, resolving issues, and coordinating escalations.
• Measure customer health and business impact through KPIs, weekly status reporting, and quarterly client reviews.
• Partner with product, sales, support, and other teams to deliver solutions and communicate client feedback.
• Lead tailored product demonstrations and identify opportunities to expand customer adoption.
• Represent hirify.global at client sites, conferences, and industry events while providing on-site guidance.

Requirements

• Bachelor’s degree and 3+ years of client service experience.
• Strong client relationship management, communication, presentation, negotiation, and conflict-resolution skills.
• Experience managing multiple high-priority tasks with strong organization, project management, and analytical abilities.
• Proficiency in Salesforce and Microsoft Office Suite.
• Ability to work independently and collaboratively in a dynamic environment.
• Must reside in Georgia, North Carolina, or South Carolina and be available for 10–25% travel.

Nice to have

• Experience in healthcare or homecare.
• Experience with SaaS platforms, operational software, or partner ecosystems.
• Understanding of home-based care and healthcare industry operations.

Culture & Benefits

• Remote work with regular customer-facing travel.
• Health plans and paid time off.
• Company-paid holidays.
• 401(k) retirement program with a company-elected match.
• Additional company-sponsored programs and benefits eligibility.