Customer Support Analyst

Location: Tallahassee, FL, United States

Company

hirify.global is a technology and professional services firm established in 2004, specializing in innovative technology solutions and nationwide client support.

What you will do

• Provide Tier II support for desktop and laptop hardware, Windows operating systems, Microsoft 365, enterprise applications, peripherals, smartphones, and other IT devices.
• Diagnose and resolve workstation, software, operating system, printer, audio visual, and video conferencing issues.
• Install, configure, upgrade, and maintain workstation hardware and software.
• Manage service desk tickets, perform root cause analysis, and implement corrective and preventive solutions.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting procedures.
• Coordinate vendor repairs and support workstation deployments, upgrades, and project implementations.

Requirements

• At least 2 years of experience supporting desktop hardware, Windows operating systems, Microsoft Office 365, and end users.
• Experience providing technical support and customer service.
• Experience installing, configuring, and troubleshooting workstation hardware and software.
• Experience supporting network-connected devices and peripherals.
• Strong troubleshooting, problem-solving, and technical communication skills.
• High school diploma or equivalent; relevant certifications or an associate or bachelor's degree may substitute for experience.

Nice to have

• Experience in enterprise service desk environments.
• Experience with audio visual, video conferencing, smartphones, mobile devices, and workstation deployment projects.
• Familiarity with Active Directory and enterprise network environments.
• CompTIA A+, Network+, MCDST, or similar certification.

Culture & Benefits

• Competitive salary.
• Work with a technology and professional services firm supporting client technology needs nationwide.