Global Service Desk Analyst

Location: London, United Kingdom; hybrid role with a minimum of 3 office days per week

Salary: up to £36,000 per year

Company

Work with a London Market insurance organization supporting staff across the UK and global locations.

What you will do

• Provide first- and second-level service desk support for desktop hardware, Windows operating systems, printers, scanners, and user issues.
• Build, image, configure, and troubleshoot desktop computers and laptops using remote support tools.
• Manage user and group accounts, password resets, MFA, conditional access, SSO access, and permissions in Microsoft Entra and Active Directory.
• Administer Microsoft 365 users, licenses, Exchange Online mailboxes, distribution lists, and email access.
• Create and support SharePoint sites and perform basic administrative tasks for Microsoft Teams Phone.
• Record and resolve incidents through a ticketing system while maintaining a strong focus on customer satisfaction.

Requirements

• 2–4 years of experience in IT support, service desk, desktop support, or a related role.
• Hands-on experience with Microsoft 365 user and license management, Microsoft Entra, Active Directory, and Exchange Online.
• Basic PowerShell scripting skills and experience with remote support tools and ticketing systems.
• Strong problem-solving, analytical, and communication skills.
• Ability to lift IT equipment.
• Experience in a financial services organization supporting approximately 250–1,000 users is preferred.

Culture & Benefits

• Permanent hybrid position based in London.
• Support users across UK and global operations.
• Customer-focused service desk environment.