Desktop Services Engineer (Fintech)

Location: City of London, United Kingdom; hybrid working with 3 days in the office

Company

hirify.global is a FTSE 100 fintech operating across five continents, serving more than 1.4 million customers and processing billions of dollars in transactions.

What you will do

• Provide on-site desktop support in the London office and remote support to users in other locations.
• Triage and resolve incidents and service requests through ServiceNow, phone, email, chat, and monitoring tools.
• Support Windows and macOS devices, including builds, deployments, maintenance, upgrades, and workstation testing.
• Administer Active Directory, Entra ID, endpoint management platforms, Microsoft 365, collaboration tools, and meeting-room technology.
• Work with global support teams, escalation teams, vendors, and local procurement to resolve complex issues and manage assets.
• Identify opportunities for service improvement, automation, and operational efficiency while supporting business-critical users and trading-floor stakeholders.

Requirements

• Hands-on experience administering Active Directory.
• Experience supporting Windows and macOS environments in a medium-to-large organisation.
• Strong knowledge of desktop hardware, operating systems, and end-user software.
• Experience supporting users in a Microsoft 365 environment and collaboration tools such as Microsoft Teams.
• Familiarity with endpoint management tools such as SCCM, Intune, or Jamf, and IT service management platforms such as ServiceNow.
• Excellent communication, customer service, prioritisation, and problem-solving skills, including the ability to work under pressure.

Nice to have

• Experience supporting a mobile workforce in a secure enterprise environment.
• Experience supporting senior stakeholders or trading-floor environments.
• Experience with endpoint security, VPN, or remote-access technologies such as Zscaler.
• Experience supporting Microsoft Teams Rooms and related hardware.
• Relevant certifications and a strong interest in technology.

Culture & Benefits

• Hybrid working model with 3 days in the office.
• Tailored development programmes, mentoring, career progression, and access to LinkedIn Learning.
• Competitive salary and a flexible benefits package worth 12% of salary.
• Private medical cover, life insurance, gym membership contribution, and enhanced parental benefits.
• 25 days of holiday plus a birthday day and 2 days for voluntary work, with the option to buy or sell holiday days.
• Employee-led inclusion networks, social clubs, and opportunities to participate in ESG initiatives.