Customer Service Advisor

Location: Weighbridge Rd, Shirebrook, Mansfield, UK

Company

Retail group operating sports, premium, and luxury brands including hirify.global, Sports Direct, USC, Frasers, and GAME.

What you will do

• Provide customer care through web chat, social media, email, and telephone channels.
• Log, record, and resolve customer contacts and issues efficiently.
• Manage customer complaints and take ownership of finding suitable resolutions.
• Liaise with stores, couriers, the distribution warehouse, and other departments.
• Use customer feedback to recover potentially lost customers and resolve concerns.

Requirements

• Excellent written, verbal, and presentation skills.
• Passion for delivering exceptional customer service and creating positive customer experiences.
• Good PC literacy and working knowledge of Microsoft packages.
• Ability to work under pressure, multitask, and maintain close attention to detail.
• Ability to work independently and collaboratively while building strong working relationships.
• Positive, resourceful, resilient, and willing to challenge the norm.

Culture & Benefits

• Full-time position in a fast-paced retail environment.
• Peer-nominated Frasers Champion recognition scheme.
• Free gym classes, discounted gym memberships, and access to the Frasers Fit wellbeing programme.
• Free access to Retail Trust wellbeing support, counselling, and financial and legal assistance.
• Head office employees may spend one to two days in a store or warehouse each financial year to understand frontline operations.

Hiring process

• Applications are reviewed by the recruitment team, with all candidates receiving a response.
• Shortlisted candidates may complete a recruiter interview focused on behaviours, culture, and values.
• Successful candidates may attend one or two further interviews with the hiring manager or wider team, potentially including a presentation or task.