Customer Service Advisor - Nights

Location: Newcastle upon Tyne, United Kingdom. The role is UK-based and requires legal authorization to work in the United Kingdom. Night shifts run four nights per week between 10pm and 9am, with shifts up to 9.5 hours.

Employment: Full-time

Company

hirify.global provides cloud-based business management and secure payment technology for small and medium-sized businesses in more than 72 countries.

What you will do

• Answer phone calls, emails, and chats from fitness and wellbeing consumers.
• Resolve first-line account, payment contract, and service queries.
• Manage overdue balance communications and collections in line with defined policies.
• Identify, track, resolve, and escalate complex issues when necessary.
• Record communications and update internal and external systems accurately.
• Follow support scripts and payment negotiation procedures while meeting service-level agreements.

Requirements

• Legal authorization to work in the United Kingdom is required.
• Clear, caring, concise, and professional communication by phone, email, and face to face.
• Active listening, patience, empathy, and the ability to build positive working relationships.
• Problem-solving skills and a rational approach to identifying and resolving issues.
• Strong attention to detail and accurate documentation skills.
• Ability to work in a fast-paced team environment and meet service-level agreements.

Nice to have

• Cultural awareness of Australian and New Zealand consumers and flexibility to adapt communication style.

Culture & Benefits

• Four-week night-shift rotation with a Friday off every third week.
• Longer weekends and a focus on work-life balance.
• Training provided for the consumer region and role responsibilities.
• Inclusive workplace welcoming people from diverse cultures, generations, disciplines, and lived experiences.
• Visa sponsorship is not available at hire or later.

Hiring process

• Applications are accepted through the careers portal or external job boards only.
• Applications and assessments may use artificial-intelligence-enabled screening tools, with final decisions made after human review.