Resident Liaison Officer

Location: Hertford, Hertfordshire, England, United Kingdom

Company

hirify.global delivers critical utility and social infrastructure projects, including water, energy, power, telecoms, retrofit, refurbishment, and maintenance work.

What you will do

• Promote high standards of customer care and maintain effective communication between residents, clients, call centre staff, and operational teams.
• Coordinate resident meetings, needs assessments, forums, open days, group events, and regular visits throughout the works.
• Provide residents with written updates, notices, programme information, preparation guidance, and out-of-hours contact details.
• Create and maintain property diaries, condition records, photographs, visit logs, contact lists, newsletters, and related documentation.
• Investigate and resolve complaints, including alleged damage to residents’ property or belongings, and escalate proposed solutions where required.
• Work with clients, site management, call centre staff, and the wider team to meet contract requirements and key performance indicators.

Requirements

• More than two years of experience in customer service or a similar role.
• IT literacy, particularly Microsoft Office and Excel, with an interest in learning additional software packages.
• Strong verbal and written communication skills and the ability to work with multidisciplinary groups.
• Ability to work both independently and as part of a team, with respect, sensitivity, discretion, and calmness under pressure.
• Valid driving licence.
• Some flexibility to attend evening meetings may be required.

Nice to have

• Experience in retrofit, housing, or planned maintenance.

Culture & Benefits

• Permanent, full-time employment.
• DBS check required.
• Opportunity to contribute to infrastructure and community-focused projects.
• Work alongside utility infrastructure and social infrastructure specialists.