Key Account Manager

Location: Hybrid in Vancouver, Toronto, Edmonton, or Kitchener-Waterloo, Canada; office attendance required at least 1 day per week according to the department schedule.

Salary: Base salary of CAD 60,000 plus CAD 40,000 commission, for on-target earnings of CAD 100,000. Commission is uncapped and paid monthly.

Company

hirify.global develops software that helps small home service businesses manage quoting, scheduling, invoicing, payments, and customer relationships.

What you will do

• Manage a portfolio of approximately 300 high-value accounts, focusing on retention, churn prevention, payment volume growth, and expansion.
• Build consultative relationships with key customers and act as a strategic business advisor.
• Conduct business reviews and strategic planning sessions, providing recommendations to optimize product and payment usage.
• Identify and drive upsell and cross-sell opportunities that increase customer lifetime value.
• Collaborate with product, risk, and support teams to improve the customer experience and product functionality.
• Develop department best practices and processes while mentoring and coaching team members.

Requirements

• Demonstrated success in account management, customer success, or sales within a B2B software environment.
• Track record of exceeding revenue targets and retention goals, including achieving more than 100% of target for at least six months.
• Excellent communication, presentation, negotiation, analytical, and problem-solving skills.
• Client-focused consultative mindset and proficiency with the Challenger sales methodology.
• Ability to work independently and collaboratively.
• Must be legally entitled to work in Canada and able to work from Vancouver, Toronto, Edmonton, or Kitchener-Waterloo with the required office attendance.

Nice to have

• Fintech experience.
• Experience working with or in the home services industry.
• Familiarity with hirify.global’s products and services.

Culture & Benefits

• Extended health benefits with fully paid premiums for physical and mental well-being.
• Matching contributions to RRSP, TFSA, or FHSA and stock options.
• Dedicated talent development, career coaching, learning, and leadership programs.
• Transparent compensation structure with uncapped monthly commission.
• Inclusive, collaborative, supportive, and innovation-focused work environment.

Hiring process

• Employment is conditional on successfully completing an identity verification and background check.