Senior Director, Customer Education

Location: Remote United States

Company

hirify.global develops secure HR technology that helps employers manage complex workplace leave and accommodations processes.

What you will do

• Set the strategy, content roadmap, and course calendar for hirify.global University.
• Own the customer, partner, and employee certification program, including exam design, content review, renewals, and new credentials.
• Hire, coach, and manage a small team while contributing directly to content and program delivery.
• Partner with compliance and Product teams to keep training accurate, current, and aligned with new product features and leave and accommodations law.
• Oversee the learning management platform, including integrations with internal systems and single sign-on for employees and customers.
• Report program performance to leadership, escalate risks and delays, and represent hirify.global in industry and partner discussions.

Requirements

• 7+ years of experience in customer education, training, or learning and development, including team management experience.
• Experience building or scaling a training or certification function at a B2B SaaS or technology company.
• Hands-on experience managing certification programs, including exam design, renewal tracking, and vendor relationships.
• Experience operating a learning management system such as Skilljar, Docebo, or Absorb, including integrations with Salesforce or another CRM.
• Strong content quality, accuracy, communication, risk management, and compliance-focused judgment.
• Must be able to work remotely from the United States.

Nice to have

• Experience with leave and accommodations compliance, including FMLA, ADA, or state leave programs.
• CLMS or CPDM certification.
• Familiarity with DMEC or similar credentialing organizations.
• Experience partnering with legal or compliance teams to maintain current training content.

Culture & Benefits

• Remote-first and results-driven work environment with flexibility and trust.
• Learning resources, leadership programs, and opportunities for professional growth.
• Comprehensive benefits, performance-based bonus, and equity opportunities.
• Flexible time off, paid holidays, and flexible leave programs.
• Inclusive culture focused on innovation, collaboration, accountability, and shared success.