Partner Support Associate I (Fintech)

Location: Remote - US; qualified candidates must reside in a state where hirify.global or one of its subsidiaries has an established physical presence.

Salary: $55,000 base salary, plus monthly incentive commission compensation.

Company

hirify.global provides small business financing as a direct lender and marketplace connected to a network of lending partners.

What you will do

• Provide daily sales and partner support for ISO Partner Managers, including contract management, bank verification, document review, underwriting coordination, pipeline updates, and follow-ups.
• Maintain partner records in Salesforce and communicate with partners by phone, email, text, and messaging about deal progress.
• Support ISO and MRP partner onboarding by vetting prospects, determining referral programs, collecting documents, and assigning accounts to managers.
• Manage partner inquiries, inboxes, calls, voicemails, recertification tasks, and requests related to balances, funding confirmations, and modifications.
• Coordinate with Legal, Sales, Compliance, Marketing, Operations, and Underwriting to support partners while maintaining compliance.
• Keep partners informed about underwriting policies, marketing materials, renewal commissions, and bonus structures.

Requirements

• 1+ year of experience supporting a sales team or in B2B sales; experience in financial services, payment processing, short-term lending, MCA, or consultative sales is strongly preferred.
• Bachelor’s degree or comparable experience preferred.
• Strong verbal, written, interpersonal, analytical, presentation, phone, negotiation, and business development skills.
• Ability to work independently, manage multiple priorities, organize effectively, and perform in a fast-paced environment.
• Proven success meeting sales goals and quality or performance metrics.
• Experience with Microsoft Office and Office 365, especially PowerPoint and Excel; Salesforce CRM experience is highly preferred.

Nice to have

• Experience with contract or partnership negotiations.
• Experience with Tableau or NICE.

Culture & Benefits

• Remote employment for qualified candidates in eligible US states.
• Medical, dental, vision, disability, supplemental life, accident, and hospitalization insurance options.
• Paid maternity and parental leave, paid time off, and sick time.
• 401(k) plan with a 25% company match on employee contributions, up to 6% of annual salary.
• Tuition reimbursement of up to $5,000 annually, professional development opportunities, and work-related travel reimbursement.
• Flexible spending, lifestyle spending, commuter, wellness, discount, and employee assistance benefits.