Contact Center Representative (Credit Cards CARE, Remote) - 12 Months Contract (Banking)

Location: Halifax, NS; remote work with occasional on-site attendance required at Halifax-1809 Barrington St. Employees must be able to attend the primary work location within two hours' notice for business purposes.

Company

hirify.global is a relationship-oriented bank focused on helping clients achieve their financial goals through banking products and services.

What you will do

• Answer incoming calls from credit card clients and calls transferred from other departments.
• Support clients with credit card operations, account questions, applications, and cancellation requests.
• Identify client needs, verify information, and recommend suitable banking products and solutions.
• Resolve requests efficiently using hirify.global systems and product knowledge.
• Refer clients to the appropriate internal contacts and departments for additional support.

Requirements

• Strong written, verbal, and interpersonal communication skills.
• Client-focused approach with the ability to listen, ask questions, and provide trusted advice.
• Ability to work independently in a secure, quiet workspace with a closing door.
• Wired internet connection with at least 15 Mbps download and 10 Mbps upload; satellite internet is not permitted.
• Legal eligibility to work in Canada and, where applicable, a valid work or study permit.
• Flexibility to work full-time shifts between Monday-Friday 7:00 AM-midnight and Saturday-Sunday 7:00 AM-10:00 PM.

Culture & Benefits

• Competitive compensation and banking benefits, subject to program terms and conditions.
• Wellbeing support and employee and family assistance programs.
• MomentMakers points-based recognition program.
• Inclusive and accessible candidate and work environment.
• Remote Agent@Home work program supported by the required technology toolkit.

Hiring process

• An attribute-based assessment and additional skills tests may be required, including a French proficiency assessment where applicable.
• Artificial intelligence tools may be used during recruitment.