Client Service Representative

Location: On-site at Kingston-117 Bath Rd, Kingston, Ontario, Canada; flexibility to work at multiple banking centres within a reasonable travel distance and during banking centre hours, including evenings and weekends.

Company

CIBC is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, accounts, and financial products.
• Answer questions, assist with transactions, and resolve client issues.
• Connect clients with the appropriate CIBC team members and specialists.
• Introduce clients to mobile banking applications and help them use digital banking tools.
• Work across multiple nearby banking centres as needed.

Requirements

• Client-focused approach with strong interpersonal communication and empathy.
• Problem-solving skills and accountability for client issues.
• Knowledge of or ability to learn financial services products and transaction processes.
• Digital literacy and willingness to become an expert in mobile banking technology.
• Must be legally eligible to work at the specified Canadian location and hold a valid work or study permit where applicable.
• Flexibility to work on-site during banking centre hours, including evenings and weekends.

Culture & Benefits

• Inclusive workplace focused on trust, teamwork, accountability, and diverse perspectives.
• Competitive salary, incentive pay, banking benefits, and an employee benefits program.
• Defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support, subject to plan terms.
• Employee recognition through the MomentMakers program.
• Paid Purpose Day for personal growth and development.

Hiring process

• May include an attribute-based assessment and other skills tests, such as a French proficiency assessment.
• Accessible candidate accommodations are available upon request.