Customer Support Specialist (Healthtech)

Location: On-site in Leiden, the Netherlands; full-time role initially based there for 6 months. Some travel may be required for major deployments.

Company

Clinician-led healthtech company building intuitive medical notes and workflows that support patient care.

What you will do

• Handle customer support tickets and incoming phone calls, resolving issues quickly.
• Triage and prioritise urgent issues such as workflow blockers, escalating them when needed.
• Maintain customer relationships and help users succeed with the platform.
• Coordinate onboarding and training logistics, including scheduling sessions and sharing materials.
• Create FAQs, troubleshooting guides, and internal knowledge-base articles.
• Track recurring issues and surface product feedback to reduce future support volume.

Requirements

• Proven experience in customer support, customer success, operations, or a service desk role.
• Clear communication in Dutch and English is required.
• Ability to handle high volumes of tickets and calls calmly and empathetically.
• Strong organisation skills, including documentation, prioritisation, and reliable follow-up.
• Ability to explain technical issues simply and coordinate with internal teams.
• Ability to work on-site in Leiden, the Netherlands.

Nice to have

• Experience supporting healthcare customers or clinicians.
• Familiarity with Zendesk, Intercom, Freshdesk, and CRM hygiene.
• Basic troubleshooting experience with browser and audio settings, permissions, and integrations.

Culture & Benefits

• Opportunity to grow within a fast-growing European healthtech scale-up.
• Regular team outings and social events.
• Dog-friendly office.
• Team meetings, social events, and offsites in Sweden.
• Background check required before hiring because the role involves sensitive patient data.