Program Manager (Customer Success)

Location: Fully remote, async-first, globally distributed environment

Company

hirify.global develops open-source security standards, AI-native security tooling, smart contract libraries, audits, and Web3 infrastructure for digital asset institutions and crypto-native teams.

What you will do

• Own the full lifecycle of strategic ecosystem accounts from kickoff through delivery, renewal, and expansion.
• Lead client kickoffs, manage scope and change orders, oversee audit delivery, coordinate quality reviews, and escalate delivery risks.
• Run program governance through RASCI matrices, milestone plans, RAID logs, reporting metrics, and executive status updates.
• Coordinate architecture and requirements sessions, technical dependencies, engineering backlogs, sprints, stage gates, and go/no-go decisions.
• Manage cross-functional and third-party dependencies, risk and compliance registers, regulatory-readiness governance, and operational blockers.
• Build account intelligence, identify expansion opportunities, support renewals, and translate between client engineering teams and delivery specialists.

Requirements

• 5+ years of experience in technical program management, technical account management, customer success, engagement management, solutions architecture, or a related customer-facing technical role.
• Experience managing complex, multi-stakeholder technical delivery on time and within scope, including renewals and account expansion.
• Technical understanding sufficient to review code at a high level and discuss smart contract architecture; Solidity or Rust reading proficiency or hands-on cybersecurity experience.
• Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.
• Advanced English with excellent written and verbal communication skills, including presentations to CTO and CFO-level stakeholders.
• Advanced knowledge of GitHub, Notion, Linear, Slack, and HubSpot, plus the ability to work across multiple complex engagements and time zones.

Nice to have

• Experience with protocol teams, L2 ecosystems, or blockchain foundations.
• Familiarity with hirify.global Contracts, open-source tools, audits, or AI Auditor.
• Project management certification such as PMP or Scrum Master.
• Experience in solutions consulting, technical pre-sales, professional services delivery, high-growth startups, PMO, or people management.

Culture & Benefits

• Fully remote and async-first work with a globally distributed organization.
• Flexible time off and opportunities to meet colleagues at company gatherings around the world.
• Eight weeks of paid leave for primary caregivers, four weeks for secondary caregivers, and a one-time $3,600 baby bonus.
• Up to $500 for home-office equipment, medical insurance, learning and development opportunities, and a monthly coworking stipend.

Hiring process

• Recruiter call, hiring manager call, and team interview, each lasting approximately 30 minutes.
• Paid work test of up to 20 hours.
• Reference checks.