Senior Consultant, Service Experience (Fintech)

Location: Hybrid position in the Toronto, Canada office; at least 3 days per week in the office

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead business impact assessments, pilot implementations, migrations, releases, and launch activities for hirify.global Commercial Solutions products and platforms.
• Coordinate product, technology, implementation, operations, client services, support, and client stakeholders to define readiness and support requirements.
• Manage client onboarding, User Acceptance Testing, production validation, defect prioritization, and stabilization activities.
• Develop project plans, implementation documentation, risk mitigation plans, status reports, decision logs, and release communications.
• Identify operational, technical, processing, and business issues and coordinate cross-functional resolution.
• Represent the Voice of the Client in product priorities, enhancement requests, roadmaps, and go-to-market initiatives.

Requirements

• 8 or more years of relevant experience with a bachelor's degree, or 5 or more years with an advanced degree, or 2 years with a PhD.
• Experience in payments, financial services, commercial payments, expense management, treasury solutions, or financial technology platforms.
• Experience with card payment systems, the four-party industry model, hirify.global products, and transaction processing concepts including authorization, clearing, and settlement.
• Experience with REST APIs, software development concepts, networking terminology, technical consulting, client support, and relationship management.
• Experience with Scrum, Agile, or SAFe methodologies and with managing complex projects, implementations, releases, and cross-functional stakeholder groups.
• Strong written, verbal, presentation, organizational, planning, prioritization, and stakeholder-influence skills; PMP certification is preferred.

Nice to have

• Experience supporting corporate travel, commercial payment, or virtual payment products and services.
• Experience providing coaching and mentorship to consultants and other team members.
• Knowledge of hirify.global products and services, including core transaction processing.
• Project Management Professional certification.

Culture & Benefits

• Work in a client-focused role with cross-functional and global stakeholders.
• Contribute to products and services that support payments and money movement at scale.
• Hybrid work arrangement with a minimum of 3 days in the Toronto office.
• Employment with an equal-opportunity employer and accommodations available during the selection process.