6 дней назад
Help Desk Technician (Insurtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Help Desk Technician (Insurtech): Providing first-line onsite and remote IT support for employees, endpoints, applications, user access, and conference room technology with an accent on enterprise troubleshooting, Microsoft identity services, and customer-focused incident resolution. Focus on diagnosing hardware and software issues, managing Active Directory and Microsoft 365 access, deploying devices, and escalating complex incidents with detailed documentation.
Location: SSC - Scottsdale, Arizona, United States; in-person, office-based
Company
An employee-owned insurtech company that distributes life, health, and wealth insurance products through an omnichannel platform.
What you will do
- Provide first-line desk-side, walk-up, remote, and enterprise service desk support for hardware, software, access, and application issues.
- Support the local office through hardware swaps, new-hire setup, device deployment, and coordination of incidents requiring physical presence.
- Diagnose and resolve Windows, macOS, workstation, peripheral, application, and mobile device issues.
- Manage user accounts, permissions, and access in Active Directory, Microsoft Entra ID, and Microsoft 365.
- Support conference rooms, audio/video equipment, collaboration tools, laptops, phones, printers, and other endpoint devices.
- Document troubleshooting, maintain knowledge base content, meet service levels, and escalate complex incidents to Network, DNS, Intune, Security, or Infrastructure teams.
Requirements
- 3–5 years of experience in customer-facing IT support or help desk roles.
- Enterprise troubleshooting experience with Windows and macOS operating systems.
- Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Knowledge of Active Directory, Microsoft Entra ID, cloud identity services, ticketing systems, remote support tools, and endpoint management.
- Ability to resolve hardware, software, and user issues independently while communicating clearly with non-technical users.
- Ability to work in person at the Scottsdale, Arizona office; a bachelor's degree in Computer Science, Information Systems, or a related field is preferred, or equivalent practical experience.
Nice to have
- Experience supporting executive or VIP users in a high-priority environment.
- CompTIA A+, Network+, Microsoft, or equivalent certifications.
Culture & Benefits
- Employee-owned organization with a people-focused, family-like work environment.
- Professional growth opportunities within a hyper-growth company.
- Competitive compensation and benefits package.
- Commitment to equal employment opportunity and reasonable workplace accommodations.
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