Deskside Technician

Location: Onsite five days a week at the Waltham, Massachusetts office, with occasional onsite support in Boston a few days per month.

Salary: $50,880–$63,600 USD annually.

Company

hirify.global provides online tools and support that help businesses, nonprofits, entrepreneurs, and individuals grow and succeed.

What you will do

• Provide Tier 1 and escalated Tier 2 deskside and remote support, troubleshoot root causes, and minimize unnecessary escalation to Tier 3.
• Manage personal ticket queues and prioritize requests to meet or exceed service-level agreements.
• Coordinate audio-visual and streaming setup and troubleshooting for all-hands meetings and corporate events.
• Configure, secure, deploy, and troubleshoot Windows PCs and macOS devices using endpoint management platforms such as Intune and Jamf.
• Manage user accounts, hardware assets, desktop builds, deployments, inventory, software tracking, and technology refresh activities.
• Document solutions, improve the internal knowledge base, and collaborate with IT colleagues on complex issues and process improvements.

Requirements

• At least 2 years of corporate deskside or end-user support experience, including independent resolution of complex Tier 2 issues.
• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Hands-on experience configuring and troubleshooting both PCs and Macs, including endpoint management or MDM platforms.
• Strong customer service, communication, analytical troubleshooting, organizational, and time-management skills.
• Working knowledge of basic end-user networking, including TCP/IP, switch ports, cabling, and security principles.

Nice to have

• CompTIA A+, Network+, or Microsoft certifications.
• Experience with ServiceNow, Jira Service Management, or another IT service desk incident management tool.
• Familiarity with Google Workspace, Microsoft Entra, and IT asset management processes.

Culture & Benefits

• Inclusive workplace with diversity and inclusion programs.
• Opportunities for professional development, coaching, stretch assignments, and cross-functional learning.
• Generous paid time off and health and welfare benefits.
• Hybrid workforce model across the broader organization, while this position specifically requires onsite work in Waltham.