Help Desk Technician (Insurtech)

Location: Woodstock, Georgia, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, serving independent agents and clients nationwide.

What you will do

• Provide Tier 2 support for end-user hardware, software, applications, and escalations from Tier 1.
• Diagnose and resolve workstation, operating system, peripheral, and application issues.
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
• Configure, deploy, and troubleshoot laptops, phones, printers, mobile devices, conference room technology, and collaboration tools.
• Mentor Tier 1 Support technicians and contribute to process improvement and knowledge sharing.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.

Requirements

• 3–5 years of experience in customer-facing IT support or help desk roles.
• Strong troubleshooting skills across Windows and macOS in an enterprise environment.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of Active Directory and Microsoft 365 administration.
• Experience with ticketing systems, remote support tools, endpoint management, and diverse user populations.
• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred, or equivalent practical experience.

Nice to have

• Experience supporting executive or VIP users in a high-priority environment.
• CompTIA A+, Network+, Microsoft, or equivalent certification.

Culture & Benefits

• Full-time position in a customer-focused corporate support environment.
• Family-like culture with professional development opportunities.
• Competitive compensation package and benefits for employees and families.
• Opportunity to work in a hyper-growth insurtech company.