Customer Support Specialist (Cloud)

Location: Poland. The role follows two consecutive 12-hour day shifts from 07:00 to 19:00 local time, followed by two days off. Remote, hybrid, or office work may be available depending on the role.

Company

hirify.global provides infrastructure and software solutions for AI, cloud, network, and security, including cloud, CDN, hosting, and AI services.

What you will do

• Provide first-line support to customers and internal users through chat, email, and occasional phone calls.
• Consult users on cloud, CDN, hosting, AI, and related products and services.
• Diagnose technical issues using customer information, logs, and other diagnostic data.
• Collect incident details and escalate unresolved issues to higher-level technical support.
• Explain complex technical concepts clearly and simply while prioritizing incoming requests.

Requirements

• At least 1 year of technical support experience.
• Good knowledge of networking fundamentals, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Understanding of hardware and software diagnostics, including log analysis.
• English at B2 level or higher is required.
• Strong customer advocacy, communication, problem-solving, organization, and prioritization skills.
• Ability to learn quickly, work responsibly with a team, and communicate technical information clearly.

Nice to have

• Experience with cloud, CDN, or hosting services.
• Experience with Linux and APIs.

Culture & Benefits

• Remote, hybrid, or office work options may be available depending on the role and country.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for employees and their families, where available.
• Additional vacation and fully paid sick leave days, depending on the country.
• Language classes, allowances for significant life events and birthdays, and team sports activities.
• Modern office spaces with snacks, drinks, and entertainment options, where available.