IT Support Services I - Help Desk

Company

hirify.global accelerates the growth of IT service provider companies through partnerships focused on teamwork, service, growth, trust, and innovation.

What you will do

• Provide frontline IT support through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, network, Wi-Fi, VPN, printer, and endpoint issues.
• Install, configure, and update operating systems, applications, and hardware.
• Create user accounts, reset passwords, manage permissions, and support Microsoft network environments.
• Document troubleshooting solutions, maintain the knowledge base, and monitor systems for potential disruptions.
• Support system upgrades, software deployments, network expansions, security controls, and escalations to senior engineers.

Requirements

• More than 2 years of experience with Microsoft networks, firewall and network configuration, workstation setup, print management, cloud technology, network and endpoint security, TCP/IP, Active Directory, Group Policy, PowerShell, and technical documentation.
• Strong verbal and written communication skills for working with internal and external customers.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to work under pressure, meet deadlines, work independently, and provide excellent customer service.
• High school diploma or GED required.
• Associate degree preferred.

Nice to have

• Experience with ConnectWise.
• CompTIA A+, Network+, MCSA, or MS-900 certification.
• Experience with AWS, Azure, or Google Workspace.
• Knowledge of ITIL practices and IT service management.

Culture & Benefits

• Training, mentorship, professional development, and clear advancement paths.
• Collaborative culture focused on innovation and continuous improvement.
• Medical, dental, vision, and life insurance.
• 401(k) match, paid sick time, paid parental leave, and holiday benefits.
• Vacation benefits, including 10 days during the first year and unlimited vacation after one year of employment.
• Education and certification reimbursement, learning programs, lifestyle reimbursement, Amazon Prime reimbursement, and paid volunteer time.