обновлено 1 час назад
Associate Software Support Representative (Remote - US)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Software Support Representative (Remote - US) (Healthcare Software): Providing frontline support for Nextech software applications by resolving customer questions, incidents, upgrades, and error reports with an accent on troubleshooting, documentation, and customer service. Focus on investigating software exceptions, resolving known issues, and escalating advanced problems through appropriate support channels.
Location: Remote within the United States, excluding California; up to 10% travel may be required.
Company
provides specialty healthcare technology solutions and software applications for medical offices.
What you will do
- Provide frontline support through incoming calls, emails, and error reports.
- Resolve customer questions, incomplete incidents, and software issues with known solutions.
- Investigate software exceptions and error reports according to support guidelines.
- Schedule and perform Nextech software upgrades.
- Document support incidents, resolutions, and detailed notes in the ticketing system.
- Escalate advanced issues through the appropriate support channels while maintaining strong customer service.
Requirements
- At least one year of experience in a customer-facing software troubleshooting role.
- Strong technical, interpersonal, written, and verbal communication skills.
- Basic computer skills and proficiency with Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, and Word.
- Ability to work constructively within a team environment and provide excellent customer service.
- Typing speed of at least 30 WPM with 90% accuracy.
- Ability to comply with applicable EEO, HIPAA, ERISA, and other regulations.
Nice to have
- Bachelor's degree.
- Salesforce experience.
- Experience with Zoom Contact Center or a similar call-center platform.
- Typing speed of 50 WPM with 95% accuracy.
Culture & Benefits
- Remote work with comprehensive healthcare and wellness programs.
- Annual bonus opportunity and a 401(k) with employer match.
- Paid personal time, accrued PTO, and 11 paid holidays.
- Medical, dental, vision, HSA, FSA, parental leave, life insurance, and disability insurance.
- Professional development through LinkedIn Learning, plus employee assistance and recognition programs.
- Corporate discounts on retail, travel, and entertainment.
Hiring process
- Complete a one-way video interview with 5–6 questions.
- Complete a skill-based Criteria assessment.
- Participate in hiring manager and team interviews before final selection.
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