Healthcare Software Support Representative (Healthcare Technology)

TL;DR

Healthcare Software Support Representative (Customer Support): Providing frontline support for Nextech software applications, ensuring timely resolution of customer questions and issues in order to maintain customer satisfaction with an accent on documentation and investigation of software exceptions and error reports. Focus on exceptional customer service and maintaining detailed notes and documentation for each support incident in the ticketing system.

Location: Remote within the United States, excluding California

Company

hirify.global is a leader in specialty healthcare technology solutions.

What you will do

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting.
• Answer incoming calls from the support queue and reply to support emails in a timely fashion.
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines.
• Schedule and perform upgrades of the Nextech software.
• Investigate software exceptions and error reports following Nextech support guidelines.
• Maintain detailed notes and documentation for each support incident in ticketing system.

Requirements

• 1 year of experience in a software troubleshooting role with customers.
• Excellent technical skills, including basic computer skills.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated ability to constructively work within a team environment.
• Proficient skills in using the Microsoft© Office Suite.
• Ability to type at a rate of 30 WPM, with 90% accuracy.

Nice to have

• Bachelor's degree.
• Salesforce experience.
• Experience using Zoom Contact Center (or similar) in a call center environment.
• Ability to type at a rate of 50 WPM, with 95% accuracy.

Culture & Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.
• Choice of Medical, Dental, and Vision plans.
• Health Savings Account with employer match and Flexible Spending Account.
• 100% Company-Paid Parental leave (After 6 months with the company).

Hiring process

• One-Way Video Interview: Complete a brief one-way video interview.
• Assessment: Skill-based assessment.
• Hiring Manager Interview: Participate in a 45–60-minute interview.