Technical Support Representative L1

Location: Belgrade, Serbia

Company

hirify.global is a global commerce technology company providing unified commerce platforms, payment capabilities, and services for retailers and restaurants.

What you will do

• Provide technical support to clients, customer engineers, and business partners through issue identification, analysis, diagnosis, and resolution.
• Handle phone, email, and ticketing-system requests with timely and accurate responses.
• Monitor ticket queues, resolve issues remotely where possible, and coordinate escalations with appropriate teams.
• Manage incidents according to contractual service-level agreements and escalation procedures.
• Monitor system events and service alerts, maintain ownership of customer issues through resolution, and prepare support reports.
• Contribute to knowledge-base improvements and collaborate with internal teams to improve service delivery.

Requirements

• Strong problem-solving and analytical skills.
• Excellent communication skills and a customer-focused mindset.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience in technical support, help desk, or other customer-facing roles is advantageous.
• Willingness to work rotating shifts, including weekends, in a 24/7 support environment.

Culture & Benefits

• Full-time employment in a global organization serving customers in more than 35 countries.
• Work in a collaborative environment focused on customer satisfaction and continuous improvement.
• Rotational weekend shifts as part of 24/7 service coverage.
• Employment is subject to applicable screening criteria.